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📙 Handbook of Hospitality Operations and IT by Peter Jones — free download


Handbook of Hospitality Operations and IT provides an authoritative resource forcritical reviews of research into both operations and IT management. Internationallyrenowned scholars provide in-depth essays and explanations of case studies, to illustratehow practices and concepts can be applied to the hospitality industry.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information* The responsibilities of the operations manager: quality, productivity, and innovation* The role of the customer in operations management* Major aspects of operations and information management in hospitality

About book:

  • Author: Peter Jones
  • Year: 2008
  • Language: English
  • ISBN: 0750687533,9780750687539,0080879152,9780080879154

About file:

  • File size: 2 012 649
  • Format: pdf


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