DMCA. Copyrighted Work that you can Claim.
Base have 55 000 books.
Search: 


📙 The Handbook of Crisis Communication by — free pdf


Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. 
  • Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane KatrinaContent:
    Chapter 1 Parameters for Crisis Communication (pages 17–53): Dr. W. Timothy Coombs
    Chapter 2 Crisis Communication and Its Allied Fields (pages 54–64): Dr. W. Timothy Coombs
    Chapter 3 Crisis Communication Research in Public Relations Journals: Tracking Research Trends over Thirty Years (pages 65–90): Seon?Kyoung An and Dr I?Huei Cheng
    Chapter 4 Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina (pages 93–114): Gabriel L. Adkins
    Chapter 5 Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine's Day 2007 Crisis (pages 115–140): Gregory G. Efthimiou
    Chapter 6 The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings (pages 141–158): Mohamad H. Elmasry and Vidhi Chaudhri
    Chapter 7 Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents (pages 159–180): Dr. Sherry J. Holladay
    Chapter 8 Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory (pages 181–204): Dr. W. Timothy Coombs and Dr. Sherry J. Holladay
    Chapter 9 How Do Past Crises Affect Publics' Perceptions of Current Events? An Experiment Testing Corporate Reputation during an Adverse Event (pages 205–220): J. Drew Elliot
    Chapter 10 Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact (pages 221–242): Tomasz A. Fediuk, Kristin M. Pace and Isabel C. Botero
    Chapter 11 “We tell people. It's up to them to be prepared.” Public Relations Practices of Local Emergency Managers (pages 245–260): Dr Robert Littlefield, Katherine Rowan, Dr Shari R. Veil, Lorraine Kisselburgh, Kimberly Beauchamp, Kathleen Vidoloff, Marie L. Dick, Theresa Russell?Loretz, Dr Induk Kim, Angelica Ruvarac, Quian Wang, Toni Siriko Hoang, Bonita Neff, Teri Toles?Patkin, Rod Troester, Shama Hyder, Steven Venette and Dr Timothy L. Sellnow
    Chapter 12 Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of “Hard” Emergencies at the Tactical Level (pages 261–281): Alexander G. Nikolaev
    Chapter 13 Oil Industry Crisis Communication (pages 285–300): Dr Michelle Maresh and David E. Williams
    Chapter 14 Educational Crisis Management Practices Tentatively Embrace the New Media (pages 301–318): Dr Barbara S. Gainey
    Chapter 15 FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies (pages 319–334): Dr Elizabeth Johnson Avery and Dr Ruthann W. Lariscy
    Chapter 16 Effective Public Relations in Racially Charged Crises: Not Black or White (pages 335–358): Dr Brooke Fisher Liu
    Chapter 17 Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity (pages 359–377): Dr Ali M. Kanso, Steven R. Levitt and Richard Alan Nelson
    Chapter 18 New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses (pages 381–395): Dr Keri K. Stephens and Dr Patty Malone
    Chapter 19 Organizational and Media Use of Technology during Fraud Crises (pages 396–409): Christopher Caldiero, Dr Maureen Taylor and Lia Ungureanu
    Chapter 20 Organizational Use of New Communication Technology in Product Recall Crises (pages 410–421): Dr Maureen Taylor
    Chapter 21 Crisis Communication, Complexity, and the Cartoon Affair: A Case Study (pages 425–448): Finn Frandsen and Dr Winni Johansen
    Chapter 22 Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings (pages 449–466): Maria Jose Canel and Karen Sanders
    Chapter 23 Negotiating Global Citizenship: Mattel's 2007 Recall Crisis (pages 467–488): Dr. Patricia A. Curtin
    Chapter 24 Celebrating Expulsions? Crisis Communication in the Swedish Migration Board (pages 489–507): Dr. Orla Vigso
    Chapter 25 Crisis Communicators in Change: From Plans to Improvisations (pages 511–526): Dr. Jesper Falkheimer and Dr. Mats Heide
    Chapter 26 Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue (pages 527–549): Dr. Augustine Pang, Dr. Yan Jin and Glen T. Cameron
    Chapter 27 Crisis?Adaptive Public Information: A Model for Reliability in Chaos (pages 550–567): Dr. Suzanne Horsley
    Chapter 28 Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices (pages 568–590): Dr. Shelley Wigley and Michael Pfau
    Chapter 29 Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility (pages 591–606): Sun?A Park and Dr. Maria E. Len?Rios
    Chapter 30 The Dialectics of Organizational Crisis Management (pages 607–634): Charles Conrad, Jane Stuart Baker, Chris Cudahy and Jennifer Willyard
    Chapter 31 Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions during Crisis Events (pages 635–656): Tomasz A. Fediuk, Dr. W. Timothy Coombs and Isabel C. Botero
    Chapter 32 Credibility Seeking through an Interorganizational Alliance: Instigating the Fen?Phen Confrontation Crisis (pages 657–674): Dr. Timothy L. Sellnow, Dr. Shari R. Veil and Renae A. Streifel
    Chapter 33 Future Directions of Crisis Communication Research: Emotions in Crisis – The Next Frontier (pages 677–682): Dr. Yan Jin and Dr. Augustine Pang
    Chapter 34 Complexity and Crises: A New Paradigm (pages 683–690): Dr. Dawn R. Gilpin and Dr. Priscilla Murphy
    Chapter 35 Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal (pages 691–697): Robert R. Ulmer, Dr. Timothy L. Sellnow and Matthew W. Seeger
    Chapter 36 Toward a Holistic Organizational Approach to Understanding Crisis (pages 698–704): Dr. Maureen Taylor
    Chapter 37 What is a Public Relations “Crisis?” Refocusing Crisis Research (pages 705–712): Michael L. Kent
    Chapter 38 Crisis and Learning (pages 713–718): Dr. Larsake Larsson
    Chapter 39 Pursuing Evidence?Based Crisis Communication (pages 719–725): Dr. W. Timothy Coombs

    About book:

    • Author:
    • Year: 2009
    • Publisher: Wiley-Blackwell
    • Language: English
    • ISBN: 9781405194419,9781444314885

    About file:

    • File size: 5 506 579
    • Format: pdf


    Security code:
    Download button

    Similar books results


    The Handbook of Communication and Corporate Reputation
    The Handbook of Communication and Corporate Reputation pdf free by

    With the latest insights from the world of communication studies into the nature of corporate reputation, this new addition to Wiley-Blackwell’s series of handbooks on communication and media reflects the growing visibility of large businesses’ ethical pr...

    Crisis Communication: Practical PR Strategies for Reputation Management and Company Survival
    Crisis Communication: Practical PR Strategies for Reputation Management and Company Survival free download by Peter F Anthonissen, Peter Anthonissen

    No company or organization is immune to crisis.В В A crisis, however, does not necessarily have to turn into a PR disaster. В Crisis Communications provides readers with advice on how to limit damage by acting quickly and positively. В Moreover, it ex...

    Risk Communication: A Handbook for Communicating Environmental, Safety, and Health Risks, Fourth Edition
    Risk Communication: A Handbook for Communicating Environmental, Safety, and Health Risks, Fourth Edition free download by Regina E. Lundgren, Andrea H. McMakin(auth.)

    A fully updated edition of the preeminent book on risk communication For more than a decade, Risk Communication: A Handbook for Communicating Environmental, Safety, and Health Risks has been a trusted compendium of strategies and guidance for effectively ...

    Handbook of Community Psychology
    Handbook of Community Psychology free download by Robert D. Felner, Tweety Yates Felner, Morton M. Silverman (auth.), Julian Rappaport, Edward Seidman (eds.)

    As a field progresses, people write about their own work in journals, chapters, and books; but periodically the work needs to be collected and organized. It needs to be brought together in a format that can both introduce new members to the field and reac...

    Handbook of Community Sentiment
    Handbook of Community Sentiment epub download by Monica K. Miller, Jeremy A. Blumenthal, Jared Chamberlain (eds.)

    ​This volume is the most comprehensive reference book on community sentiment available. The classic book about community sentiment is Norm Finkel’s “Commonsense Justice: Jurors’ Notions of the Law” (1995). A similarly influential book called “Justice, Lia...

    Signal Processing for Mobile Communications Handbook
    Signal Processing for Mobile Communications Handbook pdf free by Mohamed Ibnkahla

    This internationally contributed handbook covers all aspects of signal processing as applied to digital communications, including adaptive coded modulation, channel modeling, estimation and identification, diversity combining and adaptive equalization, OF...

    Wireless Communications Design Handbook: Space Interference: Aspects of Noise, Interference and Environmental Concerns
    Wireless Communications Design Handbook: Space Interference: Aspects of Noise, Interference and Environmental Concerns (Volume 2) free download by Perez R.

    Terrestrial and Mobile Interference addresses practical interference problems at the hardware level, a topic frequently overlooked in ground mobile wireless system design. Using a hard-ware-oriented approach-the most effective approach for addressing inte...

    Communications Handbook
    Communications Handbook free epub by Jerry D. Gibson

    The bestselling first edition of The Communications Handbook provided the most comprehensive reference ever published for this rapidly advancing field. The second edition goes even further and has been thoroughly revised and updated to reflect the many ke...

    Handbook of Science Communication
    Handbook of Science Communication free pdf by Anthony Wilson

    Addressing the lack of a specific book on core communication/presentation skills, the Handbook of Science Communication is written as a guide for students to speak and write effectively and as a reference for scientists who need to communicate their work ...

      AutoCAD 2004 For Dummies
    AutoCAD 2004 For Dummies pdf free by Mark Middlebrook

    This user-friendly guide covers AutoCAD 2004's new interface, conforming with CAD standards, 3D, AutoCAD's various capabilities, and much more....

      AutoCAD 2004: One Step at a Time (Part 2)
    AutoCAD 2004: One Step at a Time (Part 2) epub download by Sykes T.S.

    With Part II of this resource, you will add Hatching and Section lines to your AutoCAD drawing, create and manipulate Groups, plot a drawing, learn Model and Paper space, reference one drawing to another, and much more....

    Auto Repair For Dummies
    Auto Repair For Dummies download pdf by Deanna Sclar

    My daughter just got her first car and while she knows a little about the car, the general knowledge provided in this book is great! It is easy to understand and will help her explain a problem to a mechanic that will be useful to the mechanic. This book...

    Authenticity: Clearing the Junk: A Buddhist Perspective
    Authenticity: Clearing the Junk: A Buddhist Perspective free pdf by Venerable Yifa

    Do you find yourself overwhelmed by junk? Is your house full of stuff you don't know what to do with? Do you eat too much unhealthy food? Are you involved in destructive relationships? Do you find yourself surrounded by trivialities or engaged in meaningl...

    Autism, Discrimination and the Law: A Quick Guide for Parents, Educators and Employers
    Autism, Discrimination and the Law: A Quick Guide for Parents, Educators and Employers epub download by James Graham

    Autism, Discrimination and the Law outlines how the legal requirements of the Disability Discrimination Act 1995 might be met for students and employees with autism spectrum disorders (ASDs). What might discrimination against people with autism look like?...

    Authoritarianism in an Age of Democratization
    Authoritarianism in an Age of Democratization download pdf by Jason Brownlee

    Far from sweeping the globe uniformly, the 'third wave of democratization' left burgeoning republics and resilient dictatorships in its wake. Applying more than a year of original fieldwork in Egypt, Iran, Malaysia, and the Philippines, Jason Brownlee sho...

    Autism, Play and Social Interaction
    Autism, Play and Social Interaction epub download by Lone Gammeltoft, Marianne Sollok Nordenhof

    Autism, Play and Social Interaction is a fully illustrated guide that explains how to help children with autism spectrum disorders engage in interactive play, which is vital for the acquisition of social skills and attention to shared activities. The auth...

    Australia's biodiversity and climate change
    Australia's biodiversity and climate change download pdf by W L Steffen; CSIRO (Australia); et al

    AutoCAD 2002 : customization guide

    Authorship in Context: From the Theoretical to the Material